Centre Manager – Austin Friars
Fixed term, 9 months
Full Time, 40 hours, Monday – Friday
A bit about us
Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.
About the area you’ll be working in
We have a network of Health Clinics across the UK that provide a range of private Health services such as physiotherapy, health assessments and GP appointments. Our services and treatments are available to everyone – not just those with health insurance.
What you’ll be doing
You will be accountable for leading and owning all Health Centre activities to ensure performance is optimised and clinical governance processes are adhered. As such you will be liable for driving and improving and operational performance across all service lines, as well as ensuring their respective Bupa Health Centre consistently delivers the highest standards of customer service and satisfaction.
In addition you will take operational accountability for centre growth, quality improvement and people management. In addtion to driving a culture of continuous improvement by reviewing demand, understanding customer’s needs and delivering process improvements.
What’s a typical day?
You will be leading and managing commercial and business needs of the Health Centre, overseeing and maintaining client contracts and business relationships. Owning Service Level Agreements and the quality of service provided by suppliers, in order to seeking opportunities to maximise the business by owning the local marketing plan, raising the centre’s profile in the local community and use the expertise within Marketing and Sales to convert leads into new businesses. In addition to analising failure demand, customer satisfaction results, complaints and immediate feedback. You will also be working towards understanding the root cause and put in place speedy remedial actions. Reviewing and using insights from the Net Promoter System to continually drive improvements to the customer experience across their Health Centre would also form part of the role.
Who we’re looking for?
What’s it like to work here?
As you’ll already know, we want people to ‘love working here’, so much so that’s it’s at the top of our agenda and something you’ll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what’s most important to you. We’re a healthcare company so there’s a huge focus on our people’s health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best.
We’re an inclusive organisation that celebrates diversity and welcomes everyone – all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.