ISS UK are are currently looking for a Facilities Coordinator, for a full time, position based in Central London, driving all facilities and support services in a fast paced commercial environment.
You will be responsible for delivering an exceptional service, providing tailored and innovative solutions for our clients to enable full focus on their core business.
Duties include but are not limited to:
Providing a link between the Operations and Help desk team, being the main point of contact for all task related issues in your region
Ensure customer service is timely and accurate on a daily basis
Ensure statutory compliance and PPM tasks are scheduled, assigned and completed on time
Manage the Knowledge database for your region
Contribute to improving customer support by actively responding to queries and handling complaints and compliments
Chasing and closing jobs ensuring we remain within SLA
Work proactively to ensure escalating issues are managed professionally and in a timely manner
Maintain a continued focus on process improvement, establishing best practise and sharing information with the wider team to ensure consistency
Follow up with customers to identify areas of improvement
Develop daily, weekly and monthly reports on productivity for the senior management team
Experience & Attributes:
Skills, Knowledge and Experience:
A minimum of 3 years’ experience in facilities management in a corporate environment
IOSH Managing Safely (preferred)
IT Literate with an ability to extract data from various systems and create professional reports
Excellent communication skills both written and spoken
Ability to persuade and influence with all levels of staff in a corporate environment
Experience in building and maintaining relationships
A friendly and approachable demeanour
Inquisitive – being interested and curious in workplace environment
Ability to build relationships quickly
Confident & tenacious
This role is working Monday to Friday, 8 – 5, however requires a flexible approach to meet the demands of the role, with regular additional hours for events etc.
If you can demonstrate the above experience and skills, and are keen to the next move in your career, with various development and training opportunities, please apply today.